Grievance redressal and dispute settlement mechanism

In the event the Client has any grievance on the services standards or reporting that the Proprietor has agreed to provide, then the Client shall write to address specified above, or write by email to team@allianceconsultants.in. The Officer shall acknowledge the receipt of email within 2 working days. Further, the Officer shall within a period of seven (7) working days address the grievance of the Client and write to the Client in the form of an Action Taken Report (ATR) stating the action taken, and where the grievance is of the nature that can be repetitive, the steps taken to address the grievance.

Where the Client is not satisfied with the ATR of the Officer, then the client shall write to the Proprietor either at the address specified above or write by email to premal@allianceconsultants.in. The Proprietor shall acknowledge the receipt of email within 2 working days. Further, the Officer shall within a period of seven (7) working days address the grievance of the Client and write to the Client in the form of an Action Taken Report (ATR) stating the action taken, and where the grievance is of the nature that can be repetitive, the steps taken so that the grievance does not arise again.

In the even the investors does not get a response from the Proprietor within stipulated time period, or is not satisfied with the response provided by him, he/she may approach SEBI to address complaints against the Proprietor, registered with it. The complaint has to be filed in SEBI COmplaints REdress System (SCORES) at https://scores.sebi.gov.in/scores-home.

In the event of a dis-agreement, dispute, difference, claim, question whatsover between the Client and the Proprietor and/or their respective representatives, the same shall be submitted to and settled by a sole arbitrator under the provisions of the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by the board of the Proprietor, and the arbitration proceedings shall be held at Surat or such other place as the Proprietor thinks fit. The rules of arbitration shall be as approved by the Proprietor and his legal council, which shall be provided to the Client upon request. The expenses of the arbitration shall be shared by both the Parties.

After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal: smartodr.in
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html

Investment in securities market are subject to market risks. Read all the related documents carefully before investing.

Registration granted by SEBI, membership of BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returnstoinvestors”

Name Registered: Premal B Thakkar, Type of Registration: Individual, Registration No.: INA000008534, Validity: Perpetual, Trade Name : Alliance Consultants Contact of Principal Officer & Compliance Officer : 9909008490, Email: premal@allianceconsultants.in SEBI WRO Address: SEBI Bhavan, Western Regional Office, Panchvati 1st Lane, Gulbai Tekra Road, Ahmedabad - 380006, Gujarat; Tel. Board: 079-26583633-35, E-mail: sebiwro@sebi.gov.in